Pearls of Joy offers an exceptional 100-day return policy on all Black Friday purchases. This 3 month return window allows you to wear, try on and fall in love with your pearls to make sure they're perfect for you.

We begin crafting all orders at our workshop by 10am PST. All items are handmade to order and can take up to 3-5 Business Days depending on the pearls and complexity of the design. Be sure to factor in shipping times to get an estimate for delivery. FedEx Express is our free option, which takes 2-3 Business Days, and FedEx Overnight is available for an additional fee. Orders shipped on Friday will not arrive until Monday or Tuesday depending on the shipping method selected.

We begin crafting all orders at our workshop by 10am PST. All items are handmade to order and can take up to 3-5 Business Days depending on the pearls and complexity of the design. Some items like pearl stud earrings have been known to go out for delivery the same day, but we recommend factoring in our 3-5 Business Day estimate during the busy Holiday season.

FedEx Express (2-3 Business Days) is absolutely free. FedEx Rush (1-2 Business Days) is $35.00. FedEx International is $45.00 - please note that international clients are responsible for the own customs and duties. 

Please return the original item to us for a full refund within 100-days of the date of purchase, and place a new order for the replacement item. During the Holiday season, we deal with a very high volume of orders daily, so the fastest way to get a new order in time is to place a whole new order as soon as possible.

Pearls of Joy offers exceptional value by sourcing directly from pearl farms and eliminating traditional retail markups, allowing us to pass significant savings directly to you. Unlike traditional jewelers who add multiple layers of markup through wholesalers, distributors, and retail overhead, we maintain direct relationships with pearl farmers and craft jewelry in-house, resulting in prices that are often 30-70% lower than comparable quality at department stores and traditional jewelry retailers.

Absolutely. Every piece purchased during our Black Friday sale receives the exact same quality standards, handcrafting care, and guarantees as our regular-priced jewelry. We never compromise on quality for sales or promotions, ensuring that your Black Friday purchase features the same carefully selected pearls, meticulous craftsmanship, and attention to detail that Pearls of Joy is known for year-round.

Yes, you'll receive comprehensive tracking information for your Black Friday order as soon as FedEx picks up your package from our facility. FedEx provides up-to-the-minute tracking updates throughout your package's journey, allowing you to monitor its progress from our workshop to your doorstep with real-time location and delivery status information.

While rare due to our careful packaging and quality control, if your jewelry arrives damaged or with any defects, Pearls of Joy will immediately replace it or provide a full refund at your preference. Simply contact our customer service team within your 100-day return window with photos of the issue, and we'll arrange for a replacement to be handcrafted and shipped to you right away, or process a complete refund with no questions asked.

Our Black Friday sale includes our entire collection of pearl jewelry, from classic freshwater pearl necklaces to exotic Tahitian and South Sea pieces.