Shipping and Returns
If you are unsatisfied with your purchase, return it within 100 days of your shipping date for a full refund. We promise a hassle free return and we’ll even provide the return shipping label free of charge.
Hassle Free Returns: 4 Easy Steps
Contact us about your return within 100 days of your purchase
We will email you a shipping label free of charge
Carefully package your pearls and send your them back to us
Get your refund!
Fast and Free Shipping
Peals of Joy customers get Free Shipping on any order within the USA. Every product is handled, inspected, and shipped by a pearl expert to ensure you get the perfect pearl jewelry every time. Please allow our experts 24 to 48 hours to inspect and ship your order.
In A Hurry?
Fast and Free Shipping
Theft and Lost Package Protection
Worried about your purchase getting lost or stolen? If you never receive your order, we will replace it free of charge.
Our 100 day return policy makes it easier for you make returns, no matter the reason. Regularly stocked items can be returned at no extra cost. Customized items may be subject to a 10% restocking fee. Shipping charges are non-refundable. All returns must include the billing name, address, and order number used when making the purchase and must be accompanied by a reason for the return. Once the return has been received, it will be processed within one week. Please note: we can only make refunds for the original purchase price.
All returns must be in their original condition and packaging. If purchasing loose pearls and plan on returning them, please do not mount or string the pearls, as doing so will void the return policy.
Please review your return and information carefully; we will not be responsible for lost or misdirected or returns damaged due to poor return shipping package. If you paid via credit card, a credit will be issued upon the return of the product and will appear on your billing statement.
If you are returning a product to us from outside the USA, please note that the added risk of transfer may result in lost or damaged products. To ensure your product is returned in refundable condition use the same shipping box the product was delivered in or that the product is cushioned and firmly secured in a box. If you experience difficulties such as loss of product, contact the shipping carriers directly to file for lost products.