Generally, we aim to ship your order on the same day that you place it. If you place your order before 11AM PST, we will do our best to ship it by the following day. If you place your order after 11AM PST, your order will ship the next day. Please note that during busy times such as the holiday season, orders may take up to 3 days to ship. However, if there is a particular date that you must have the pearls by, simply include this in the "Order Notes" section at checkout. Though we cannot guarantee we can fulfill the request, we will do our best to ensure that you have your pearls in time. When in doubt, please contact us for an update on shipping times.
Home>Frequently Asked Questions
How Soon Will My Order Ship?
I am buying my pearls as a gift and it may run over the 100 day return policy. Can I still return the pearls if the gift does not work out?
Yes. If you buy pearls as a gift, we will extend our 100-day return policy an additional 30 days. *All Today Show (Jills Steals & Deals) orders are final - no refunds or exchanges
Does the package arrive in a box that advertises PearlsofJoy.com?
No. All of our packages arrive inconspicuously, with no marking that would signify that there are pearls inside. Our return label simply says "POJ", as opposed to "PearlsofJoy.com."
Do you require a signature to sign for the parcel?
Yes. If you want the signature requirement waived, simply alert us to this in the "Order Notes" section at checkout.
How often do you check your email?
We consistently check our email throughout the day, evening and on weekends. You can contact us using this form: Contact Form
I am ordering matching earrings and necklace. Will they come in the same box or separate?
All of our items come in a gift box. If you order earrings and a necklace that are from the same pearl family (i.e. black freshwater earrings and a black freshwater necklace), we do include them in the same gift box. The earrings are enclosed inside of a velvet pouch that is placed inside the necklace box. If you would prefer to have separate gift boxes, please include this in the Order Notes section at checkout and we will provide the requested service at no cost to you.
I am mailing the pearls directly to the recipient. Will there be an invoice inside? Do you require a signature to sign for the parcel?
No. If the shipping and billing addressee are different, we do not include an invoice stating how much the pearls cost. If you would like to receive the invoice, please include this request in the "Order Notes" section at checkout.
Do you offer any coupon or discount codes?
We do offer an instant coupon code when you sign up for our email newsletter as well as seasonal discounts and promotions throughout the year. Follow this link to sign up for an instant Coupon Code.
Still Have More Questions?We welcome questions and feedback from all our valued customers. Contact us via our simple Contact Form with your questions or comments.